Privacy
Policy.

Last updated: 21 June 2026. This policy applies to the website rtfcompliance.co.uk and all services provided by RTF Compliance.

1. Who we are

RTF Compliance is a fire safety and electrical compliance business based in Essex. We are the data controller for the personal data described in this policy, which means we are responsible for deciding how and why it is processed.

2. What personal data we collect

We only collect information that is necessary to provide our services or respond to your enquiry. The personal data we may collect includes:

Contact form submissions

When you use the contact form on our website, we collect:

• Your name
• Your phone number (optional)
• Your email address
• The service you are enquiring about
• Your town or postcode
• The content of your message

Direct contact

When you contact us by phone, email or WhatsApp, we may retain the details you share in order to respond to and manage your enquiry.

Service delivery

When we carry out work at your premises, we may hold records including your name, address, contact details, and details of the work completed, for the purpose of issuing compliance certificates and maintaining service records.

3. How we use your personal data

We use the information you provide for the following purposes:

• To respond to your enquiry and provide a quote
• To arrange and carry out the services you have requested
• To issue compliance certificates and service records
• To contact you about appointments or follow-up work
• To meet our legal and regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract: Processing is necessary to fulfil the services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests: Responding to enquiries and maintaining service records where it is reasonable to do so and does not override your rights.
• Legal obligation: Where we are required to retain records to comply with health and safety legislation, fire safety regulations or electrical safety regulations.

5. How long we keep your data

We retain personal data only for as long as necessary:

• Enquiries that do not result in work: Up to 12 months from the date of enquiry.
• Service records and compliance certificates: Up to 7 years, in line with standard business record-keeping practice and regulatory requirements.
• Email and WhatsApp correspondence: Up to 2 years, or for as long as is relevant to an ongoing business relationship.

6. Who we share your data with

We do not sell, rent or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Email delivery: Form submissions are sent via our hosting provider's mail server (Hostinger) to our business email address. Hostinger processes data in accordance with UK GDPR.
• Legal requirements: If we are required by law, court order or regulatory authority to disclose your information.

We do not use third-party marketing platforms, advertising networks or data brokers.

7. Third-party services used on this website

Google Fonts

This website loads fonts from Google Fonts (fonts.googleapis.com). When your browser requests a font file, Google may receive your IP address as part of the HTTP request. Google's use of this data is governed by Google's Privacy Policy. We use Google Fonts to ensure consistent typography across devices.

Google Reviews

This website may display reviews sourced from Google. Review data (reviewer name, rating and text) is retrieved via the Google Places API and displayed on the website. No visitor data is sent to Google as part of this feature.

8. Cookies

This website does not set any first-party cookies. We do not use tracking cookies, analytics cookies or advertising cookies.

Google Fonts may set or read browser cache entries when delivering font files. These are not advertising or tracking cookies and do not identify you personally.

If you contact us via WhatsApp using the link on this site, WhatsApp's own privacy policy will apply to that interaction.

9. Your rights under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no compelling reason to continue holding it.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can ask for your data to be provided in a structured, commonly used format.
• Right to object: You can object to us processing your data on the basis of legitimate interests.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

10. How to make a complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first where possible.

11. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. Form submissions are transmitted securely via our hosting provider's encrypted mail server.

No method of transmission over the internet is completely secure. If you have concerns about the sensitivity of the information you wish to share, please contact us by phone instead.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in data protection law. The date at the top of this page will always show when it was last revised. We recommend checking this page periodically.

13. Contact us

For any questions about this privacy policy or how we handle your data, please get in touch: